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Terms & Conditions

Terms of Business

AVAILABILITY
All stock listed is subject to availability. We will advise if any items ordered are out of stock. We will also advise if out of stock and if expected along with an expected delivery date.

PRICES
Items offered for sale as listed (errors & omissions excepted). We reserve the right to alter prices without notice as market prices change demand where applicable. the customer will be contacted if any market price causes a higher price than shown on this site.

PAYMENT

Payment may be made online by PayPal,  credit or debit card, postal order or banker’s draft, which can be sent by post.  We do not accept cheques or money orders from overseas.

ORDER PROGRESS
If you need to make an enquiry about the progress of your order you can contact us via email at  info@no44homeworks.co.uk or by telephoning 01722 324773 (normal “distance” call rate) quoting the order reference number given on your confirmation Email. Our offices are manned from 9am -5pm Monday to Saturday. Emails left outside these hours will be dealt with next working day.

DELIVERY
Our average dispatch time is within 7 working days. All delivery charges are for standard delivery service either via Royal Mail or a courier / parcel service. All orders are covered by insurance. A certificate of dispatch is obtained for all orders. Some orders may require a signature upon delivery. Delivery times are however subject to the efficiency of the postal service through which countries the goods travel.

REFUNDS/RETURNS/CREDITS/CANCELLATION
Where payment has been received by Postal Order/banker’s draft and we are unable to complete the order in full we will issue a credit note for the difference between total goods sent and amount on postal order/bankers draft. A credit note issued under these circumstances can be exchanged for a refund by cheque at any time – We will pay all mailing costs (both ways). Goods can be returned if they are faulty or fail to meet the description shown. In this situation carriage will be refunded. The customer has the right to cancel their order or return goods in original condition at any time up to 7 days after receiving them. If this is done after goods have been dispatched, the customer may have to pay for the cost of returning the goods. In the case of all returns the customer must ensure that they are adequately packaged and insured and must obtain proof of posting. In all cases refunds will by made by the same method that original payment was made. Refund will always be made within 30 days.

Important:
Authorization from No44 Homeworks must be obtained before making a return.

CUSTOMER PRIVACY
No44 Homeworks deal with all customers information including name, address, telephone number, email address and order information in the strictest confidence. All information is collected through the ordering/registration process and through email enquiries and handled in accordance with the Data Protection Act 1998. We do not offer or sell any of this information to third parties.

All information collected is used for the purpose of order processing. We do however occasionally Email existing and past customers with details of special offers and further information about our company. If you do not wish your email address to be used in such mailings, please email us at info@no44homeworks.co.uk with the word ‘remove’ in the title. Your details will be removed from such lists within 7 days.

If you have any issues regarding security and privacy on our site please email info@no44homeworks.co.uk & your query will be dealt with promptly.

COMMENTS
Occasionally things do go wrong & on the rare instances that they do No44 Homeworks want to ensure that the problem is rectified to the customers full satisfaction. If you do have reason to complain either email us at  info@no44homeworks.co.uk or by telephoning 01722 324773 where our staff will be happy to assist.